Refunds

Effective August 30, 2026

Purchases are processed by Paddle, the merchant of record. Use the support link in your Paddle receipt for billing and refund requests, or write to support@whydyousaythat.com.

When to ask

Contact support if you were charged incorrectly, a completed transaction does not unlock the advertised collection, or the purchase was unauthorized. Include the transaction ID, but never send full card details.

Access after a refund

Refunded, reversed, or fraudulent transactions may stop unlocking the paid cosmetics. Gameplay remains available because purchases never provide a competitive advantage.

Immediate delivery and the withdrawal right

The collection is digital content and unlocks immediately after a verified payment, rather than after a waiting period.

If you are a consumer in the United Kingdom or the European Union, you would normally have 14 days to withdraw from a purchase of digital content. Because delivery is immediate, Paddle's checkout asks you to agree to that immediate delivery and to acknowledge that you lose the 14-day withdrawal right by doing so. Agreeing is what unlocks the collection at once; if you would rather keep the withdrawal period, do not complete the purchase.

This does not affect your rights if something is wrong with what you bought. If the collection is faulty, not as described, or does not unlock, you are entitled to a remedy regardless of the withdrawal right, and refunds in those cases are given.

Consumer rights

Any mandatory refund or cancellation rights in your location still apply. Paddle's checkout terms and the information shown at purchase govern payment processing.