Support

Game and purchase help

Contact: support@whydyousaythat.com. One person reads this mailbox, so a reply usually takes a day or two and always arrives within 30 days.

Game trouble

First refresh the page and use the same browser that joined the room. If a room expired during an update, create a new room and send the new invite. Include your device, browser, what phase you were in, and the exact error message when reporting a problem. Do not include a private session token or payment details.

Purchase trouble

Use Already bought it? Restore access in Field Supply and enter the transaction ID and email from your Paddle receipt. For billing, refunds, or a missing receipt, use the support link in that receipt so Paddle can safely locate the order.

Access unlocks in the browser you bought it in. To move it to another browser, phone, or computer, use the restore form with your Paddle receipt details. Clearing this site's browser storage clears the saved access, which is restored the same way.

Privacy and data requests

To ask what is held about your purchase, to have it corrected, to receive a copy of it, or to have it erased, write to support@whydyousaythat.com with the transaction ID from your Paddle receipt. The privacy page explains what the purchase record contains and how long it is kept.

Reporting a player or a room

Rooms are private to the people in them, and a host can remove or ban anyone in their own room from the safety console. To report abuse of the service itself, or to contest a removal or a revoked purchase, write to support@whydyousaythat.com with the room code or transaction ID and what happened.